FAQ and support
What will I get for my money?
1.) A license file to
turn the trial version into a registered copy.
2.) Registration
includes support by eMail, free updates and special offers on
upgrades to future software products.
Can I order by fax or
phone?
Yes, sure. If you prefer to order via phone or fax, you
can do so from Regnow company please include the product number
7731-3
How long does it take for my license file to
arrive?
As soon as your order has arrived here we'll review it
for security reasons and credit card fraud protection - once your
order has been verified, you'll receive a registration eMail with
your license file attached and some additional instructions required
to unlock your trial version(s).
This procedure might take up to
24 hours, but usually your order will be fulfilled within a couple
of hours only.
I CAN NOT access Some PC-Optimizer features?
if this message appeared that missing files then you must have VB6
run time files ((usually came with windows SP2)) or you could
download it from.
vbrun60sp3.EXE
and install them
if you
face another error please download and run this file
ocxfiles.exe
Will I get free software updates?
It is the policy of
AsmwSoft to make all versions of its products
available for free upgrade.
What about my privacy?
Customer records
When you purchase a product from AsmwSoft
, name, address and e-mail address may be gathered and stored
in our customer database. AsmwSoft does not
distribute this information to third parties. This also applies to
other types of information that you provide, such as telephone or
fax numbers.
The personal information that you supply is not used
to send you unsolicited messages of any kind.
AsmwSoft does not store credit card information that you supply in any way.
E-mail addresses
If you send us an e-mail message requesting
technical support, your e-mail address will not be stored or shared
with third parties.
Cookies
Our websites do not use
cookies.
Pages created and maintained by partner companies may
use cookies. These cookies are not accessed by AsmwSoft.
Is there a return policy I do have to accept?
Yes, before
you place an order you must accept our return policy:
Return
policy:
Before deciding to purchase our software, please be sure
to download, install, and test-drive the evaluation versions that we
provide.
We do not offer refunds on software where the unlock
code has already been sent to the customer. We go to great lengths
to produce a trial version with which customers can ensure their
satisfaction and system compatibility. This allows them to make an
informed purchasing decision. Once that purchase has been made, we
do not offer a cash refund or an exchange. We feel this policy is
consistent with the major software retailers nationwide.
Unlike
physical goods, electronically distributed software and software
licenses can be duplicated. Once a license has been issued, it is
unfortunately not possible for us to recall all copies.
Therefore, AsmwSoft does not accept product returns or
exchanges. You are expected to be satisfied with the product before
purchasing.
You must testdrive our software before you decide to
buy it.
Can I return or exchange the software?
No - a refund
or exchange is not possible.
We go to great lengths to produce a
trial version with which customers can ensure their satisfaction and
system compatibility. This allows them to make an informed
purchasing decision. Once that purchase has been made, we do not
offer a cash refund or an exchange. We feel this policy is
consistent with the major software retailers nationwide.
Can I
use my 'Single license' on all my machines?
No - one license is
for one machine only - if you need more licenses, there a volume
licenses and discounts available. Details on the order page.
Do
you offer volume discounts or can we arrange a special price for a
multi-license purchase?
Yes, we do offer volume discounts -
please check the product's order page. If you would like to purchase
multiple licenses for one of our software products, you may also
contact us at sales@asmwsoft.com and check for a special arrangement
for your special case.
I've registered your software, but
I've lost my registration details - what now?
It is very
important that you save or print your original receipt or
registration email since we cannot resend registration mails if your
receipt or registration information gets lost due to system crash or
any other data loss!